Only users with Admin or Payment Initiator roles will be able to cancel transfers.

1

Navigate To The Transfers Page

2

Locate The Transfer

3

Click The Actions Button & Select Cancel

4

Click Confirm

  • The status of the transfer will update to failed

  • The status reason indicates that the transfer was manually canceled

Notes To Keep In Mind

  • Cancellations cannot be reversed

  • Transfers may only be canceled if they are in Pending status

    • If a transfer is unable to be canceled, the option will be greyed out

  • Canceling an ACH or SDACH transfer will only succeed if the transfer has not yet been submitted for processing (see cutoff times)

  • For A2A transfers, the credit leg may be canceled regardless of the payment method (RTP, FedNow, SDACH, ACH) if the credit leg has not yet been submitted

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