Person Statuses
Understand the statuses for persons.
In the Deliver API, a person can have one of the following statuses, indicated by the status field.
A person was created to represent an individual or a person’s record was updated in a way that requires identity re-verification.
Regardless of whether you are using Orum’s customer identification provider (Orum-KYC) or your own customer identification provider (BYO-KYC), all persons you create will always move from a Created to a Verified status. The POST API response will return the person with a status of created.
Diagram
The below example shows how a person can move through the above statuses. A person can move from “verified” to “restricted” if they match a sanctions list anytime after their initial customer identification. To learn more about why a person is in the “rejected” or “restricted” state, refer to the status_reason field in the API response.
If a person fails customer identification and is set to the rejected status, Orum will automatically kick off a manual review and attempt to retry the customer identification workflow to resolve the issue.
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